Delivery - Refund - Cancellation Policy


AL PINA PURE DRINKING WATER LLC will take great care to ensure that you receive all purchased items in perfect condition and in timely manner with no faulty orders.

We deliver Monday to Saturday from 09:00AM to 06:00PM. All orders received by AL PINA PURE DRINKING WATER LLC between 09:00AM to 06:00PM everyday will be processed on the same day & delivered next day. Orders received after the cut-off time will be processed in next 48 Hrs. A confirmation e-mail will be sent at the e-mail address you provided when you registered as a member. In the same manner, an e-mail will also be sent if your order has been disapproved or discontinued for whatever.

All orders will be delivered by our own staff using our own vehicles. We will make every effort to deliver within the time-slot stated in your order, but the AL PINA PURE DRINKING WATER LLC will not be liable for any possible loss caused by late delivery.

At AL PINA PURE DRINKING WATER LLC, we understand the importance of ‘On-Time’ delivery, so please notify us either by telephone or email if you do not receive your goods within a reasonable time.

All items on are available for delivery within UAE only.



We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please inform us at we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.

Cancellation Policy

Customer can cancel their order before cut off time on same day; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.